CarMax Teams with Sierra to Enhance Inbound Sales Call Experience

Markets GlobeNewswire By GlobeNewswire 06 Aug 2026 13:30 1 min read
CarMax Teams with Sierra to Enhance Inbound Sales Call Experience

Richmond, VA, Aug. 06, 2026 (GLOBE NEWSWIRE) -- CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, today announced it is working with Sierra on a better inbound call experience for CarMax customers. Deployed in May, Sierra’s advanced AI voice-enabled agents ensure CarMax customers reach the right destination or speak with an associate faster and more consistently regardless of call volume, time or time zone.

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